Highly qualified PCMarc engineers can diagnose and repair all common computer issues onsite, however in some cases we run into an issue that will require several hours of scanning, testing, and scanning again. This service is recommended strongly for those customers who are suffering from any malware difficulties as the scans to remove these infections can take a significant amount of time. In these cases, we offer to our customers an off-site flat rate option versus building up on-site hourly charges. This service, however, is not limited to just those cases. Many times our customers find it much more convenient to have us pick up their computer and work on it off-site rather than having to schedule a large block of time for an on site repair.